Building an Engaging Culture in the Workplace

Thursday, May 7, 2015
12:45 PM - 1:45 PM

Description:
Andrew will share his journey in building an engaged workforce in a 7/24 contact center environment with constant change. This session will focus on best practices, learnings and challenges in coaching, sales management, change management and employee engagement. You will leave with tactics you can implement right away to improve your results and have an opportunity to share and learn from your fellow participants. 

About the Speaker
Andrew Pryse is the director of the CIBC Toronto Customer contact center and has been a member of the CSPN advisory council since 2013. He has over 30 years’ experience in customers service and 15 years in the contact center business currently leading a team of 450 employees responsible for helping CIBC’s clients with their banking needs. His background includes inbound and outbound contact center experience, running CIBC’s mutual contact centers in Toronto and Montreal and over 10 years’ experience in the CIBC branch banking network.  On a personal note Andrew is active in the community having been involved in minor for over 8 years as a coach or trainer, held a leadership role for CIBC telephone banking in JDRF and participated in many different charities through CIBC such as the Run for the Cure, United Way and Movember.