ServiceOntario's 'Digital First' Strategy
|
Thursday, May 7, 2015
9:15 AM - 10:15 AM Description: ServiceOntario has made great progress in improving the customer experience in-person and contact centre channels, as proven by high customer satisfaction ratings. But the digital channels have lagged behind in terms of innovation, customer experience and depth and breadth of services available. As people do more things on-line, and increasingly mobile, in their everyday lives they expect the same from government. The presentation will focus on ServiceOntario's renewed Strategic Plan with a focus on customer excellence through implementation of service design and digital first standards. About the Co-Speaker, Asim Hussain Asim started his career in consulting, but has worked in the Ontario Public Service for over 10 years. He has designed and implemented government services , such as the 4 in 1 Newborn Registration Service and Online Driver's Licence Renewal. He is currently the director of ServiceOntario's strategy and policy branches. About the Co-Speaker, Alex Jannetta Alex graduated from Ryerson University with a Degree in Computer Science with a focus on system designs and data management. He has worked for the Ontario Public Service for 13 years improving government services through the in-person, telephone and online channels, such as implementing the first online vehicle registration system in Ontario, and digitalizing the production of the Ontario Blue Pages. Alex is currently leading a transformation within ServiceOntario which focuses on creating a more Customer-centric approach to developing services. |