A New Perspective on Customer Experience – Give Your Customers Control
Thursday, May 7, 2015
12:45 PM - 1:45 PM
Social media and mobility have changed the way customers purchase products and services. What if you could empower your customers to shop for their experience like they do consumer goods online? Social Customer Service makes that possible and helps progressive companies turn customer service into a competitive weapon. Join us to learn how Social Customer Service helps companies like yours rise above to meet the needs of today’s empowered customers. See how it works and how some businesses are already using it.
About the Speaker
Dave is a Solutions Engineer at Interactive Intelligence where he provides expertise to the Sales team and their customers in creating optimal business solutions for each customers’ unique needs. He takes a creative approach to bridging the Technology and Business gap. Dave is an experienced Business Development Manager, Software Developer and Product Manager. He regularly engages in photography, graphic design, and music production. This unique combination of technical, business, social, and creative skills gives him the tools to tackle complex and multi-disciplinary challenges, whether that be clearly presenting the business value of complex technology solutions, or architecting and developing innovative software and web apps using leading-edge technologies.