18th Annual Customer Service Conference
  • Home
  • Sessions
    • Wednesday Schedule
    • Thursday Schedule
  • Speakers
  • Exhibitors & Sponsors
  • Venue & Accommodations
  • Community Support
  • Highlights
    • President's Letter
    • Past Conference
  • Contact Us
  18th Annual Customer Service Conference

Dr. Gail Levitt

"LEading Up" Influentially

Imagen
Imagen
Thursday, May 7, 2015
10:45 AM - 11:45 AM

Description:
Having a title does not make a leader.  Having an influential mindset and the skills to get buy-in and commitment from others, regardless of one’s level of authority, is the foundation of effective leadership.  This highly-interactive segment addresses leadership influence on three progressive levels:
  1. Thinking influentially 
  2. Demonstrating skills for influence
  3. Practicing proactively for fluency

Participants will learn and apply the following concepts and best practices for “leading up” influentially:
  • Identifying your “circle of influence”
  • Having a positive intent
  • Talking “BIG”
  • Asking leadership questions
  • Saying “no” constructively
  • Offering options influentially

About the Speaker
Dr. Gail Levitt is an experienced instructor in the field of leadership and coaching.  In addition to having delivered numerous leadership programs in many organizations Gail has also taught leadership programs to colleges and universities, Gail has over fifteen years of practical experience in customer service positions at Nestle, Nabisco, and Hewlett-Packard.  Gail has put her training and leadership experience to good use by developing high-impact workshops for busy business professionals at leading organizations.

Gail’s strengths are her on-the-job training combined with her degrees and knowledge related to leadership training and coaching in facilitating self-assessment inventories such as What’s My Style series, Myers-Briggs, FIRO-B, DISC, SDI, BEST, Herman Brain, Parker Team Player Survey, and Birds of Different Feathers, among others.  Her knowledge and enthusiasm enable her to inform and inspire her course participants at the same time.

Some of Gail’s clients include:  Colliers International, CIBC, inergi/Capgemini, Sauder School of Business, Schulich School of Business, Shell Canada, Abbot Laboratories, Heritage Funds, Transport Canada, Canada Post, National Research Council (NRC), SNC-Lavalin, Hydro One, Province of Ontario, Transport Canada, Sheraton Hotels, Bell Canada, CGI, ACETECH, Terasen Gas, CAA, TD Bank, Toyota Canada.

Tweets by @myCSPN

About CSPN  |  Join CSPN  |  Exhibitors & Sponsors  |  Register  |  Hotel  |  Contact Us
©2015 Customer Service Professionals Network